When can a professional see my address?
Only an approximate area is shown before acceptance. The exact service address may be shared with the accepted professional when needed for the job.
When does live tracking run?
Only during the correct active-job stage, such as when the professional is on the way. It stops when no longer needed, including after completion or cancellation.
How are professionals verified?
A verification partner may check an identity document, selfie, and liveness. Tawasul keeps the minimum verification result and does not store raw ID or selfie images.
How do payments work?
Customers currently pay professionals directly in cash after the service. Tawasul may keep the agreed price for booking history and support, but does not store card details.
Why are booking messages stored?
Messages help both sides follow the booking and allow Tawasul to support disputes or safety concerns. Chat is available only with a valid booking or accepted offer.
Does Tawasul sell my data?
No. The policy states that Tawasul does not sell personal data or use cross-app tracking for third-party advertising.
How do I delete my account?
Request deletion inside the app or contact support@tawasul.ma. Some records may be retained where necessary for law, safety, fraud prevention, disputes, accounting, or audits.
Still need help?
Email support@tawasul.ma and include the account email and relevant booking reference. Do not send card numbers, passwords, raw identity documents, or other unnecessary sensitive information.