Keep communication connected to a booking
Tawasul chat is available only when there is a valid booking or accepted offer. Keep service details and communication relevant to completing that booking.
Respect personal information
A customer's exact address is protected until a professional is accepted. Information shared for a booking should be used only to complete and support that service.
Keep job progress accurate
Use the correct booking stages, including on the way, arrived, in progress, completed, or cancelled, so customers and support have a reliable record.
Professional verification is required
Professionals who are unverified, rejected, blocked, or incomplete cannot receive urgent requests, appear as available, send offers, or accept bookings.
Use reporting and support channels
Booking messages and status records may help Tawasul handle disputes or safety concerns. Contact support@tawasul.ma when assistance is needed.
Full rules will be published separately
Detailed conduct standards, enforcement steps, and appeal procedures require a separately approved Community Guidelines document.