Request deletion
Request account deletion from inside the app. For privacy or deletion help, email support@tawasul.ma.
What happens after deletion
Login access is disabled and personal profile information is removed or anonymized where possible.
Completed booking history
A completed booking may remain in the other party's history, but the deleted user's personal details no longer appear. A name may be replaced with a label such as “Deleted Customer.”
Records that may be retained
Some information may be kept only when necessary for legal obligations, safety records, fraud prevention, disputes, accounting or operational records, and administrator audit logs.
Inactive customer accounts
Customer accounts inactive for 60 days may be scheduled for deletion or anonymization after advance warnings and a grace period. Logging in during the grace period may cancel the process.
Professional accounts
Provider accounts are not automatically deleted under the inactive-customer rule because they may involve verification, service history, bookings, and safety records.